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FREQUENTLY ASKED QUESTIONS

Answers to common questions about orders, shipping, returns, and more.

We accept major credit/debit cards and other methods shown at checkout. All payments are processed securely.

Because items are made to order, we start production quickly. If you need a change, contact us within 2 hours of purchase with your order number. We'll do our best, but edits aren't guaranteed once printing begins.

Orders are fulfilled by our production partners in multiple regions and shipped worldwide where carrier service is available. Available shipping options and costs appear at checkout.

Typical timelines are:

  • Production: 2–5 business days (most orders).
  • Shipping: 3–10 business days depending on destination & service.

You'll receive tracking by email as soon as your order ships.

Yes—tracking is emailed automatically once your package leaves the facility. It can take 24–48 hours to update after the label is created.

Each item is made to order. We handle returns differently depending on the reason:

  • Manufacturing defects / printing errors / damaged in transit: We will replace or refund—please submit photos and your order number within 30 days of delivery (or after the estimated delivery date if the package was lost).
  • Change of mind / ordered the wrong size or color: Because products are custom-made, we generally cannot accept returns or exchanges for buyer's remorse.
  • Wrong address / unclaimed packages: If an order returns to sender due to an incorrect or insufficient address or it wasn't claimed, we can reship once the address is updated and the reshipment costs are covered.

Please contact us first so we can create a claim and guide next steps.
Sources: Printful Help Center.

Contact us within 30 days of delivery with:

  • Order number
  • Clear photos of the issue (entire item + close-ups)
  • Brief description of the problem

We'll review and arrange a replacement or refund per policy.

We'll confirm the correct Printful return address for your region in your return authorization email.

Please contact us before sending anything back.

First, check with household members, neighbors, and your local carrier office. If the package is still not located, contact us within 30 days.

SHIPPING & RETURNS

Production

Items are made to order. Typical production time is 2–5 business days.

Shipping

Shipping usually takes 3–10 business days depending on destination.

Returns

Defective items may be replaced or refunded within 30 days.
Custom-made items cannot be returned for change of mind.

COMPLIANCE & TRACEABILITY

Below you will find the mandatory legal and technical information regarding our products.

Traceability

Knitting — Honduras, Bangladesh

Dyeing — Honduras, Bangladesh

Manufacturing — Nicaragua, Honduras, Bangladesh, or El Salvador

Technical Characteristics

Contains 0% recycled polyester

Contains 0% hazardous substances

This item may release plastic microfibers into the environment during washing

Restrictions & Warranty

Age restriction: For adults

EU Warranty: 2 years

Meets requirements for formaldehyde, flammability, lead, cadmium, and phthalates

EU GPSR Compliance

Products meet EU safety standards.

Contact: gpsr@sindenventures.com

Address:
123 Main Street
Markou Evgenikou 11, Limassol, Cyprus
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